Management Team & Advisory Board:

Marc St. James, CEO and President (30+ years experience)
Expertise:
Six Sigma Business Excellence Methodology: Business Process Improvement, Management, and Training, Process Improvement and Design Methodology (DMAIC and DFSS/DMADV), Certified Six Sigma Master Black Belt, Certified Instructor, IIE Six Sigma faculty and member of ASQ.
Education:
The Wharton School, University of Pennsylvania.

Dr. Jagadish Chandra Barik, Sr. Quality Consultant (20+ years experience)

Expertise:
Dr. Jagadish has twenty years of experience in projects, manufacturing, Service Industries, customer service, quality assurance and Lean Six Sigma. He is the founder Director of Lean Sigma Institute, Greater Noida (Delhi-NCR). He is working with Xchanging Technology as Director-Process Xcellence leading Lean Six Sigma, Kaizen, Visual Management, BPMS, BSC, 5S & ISO-9001:2000 initiatives. Xchanging is a U.K. based BPO and IT company providing services to Financial Markets, Insurance, Procurement and HR services. He worked as Sr. Consultant and Master Black Belt at AIT (Advanced Integrated Technology) group, USA giving consultancy services in Lean, Six Sigma, Supply Chain Management through SCOR and Innovation. The AIT Group is a MNC having head office at Arizona, USA and regional offices at Luxembourg, Shanghai, Maxicali and Delhi. While at the AIT Group, Jagadish has deployed Lean Six Sigma, BPMS and 5-S initiatives at SKF, PPL, Hankel Corporation and various other organizations. He has presented papers at various seminars and conferences organized by IOD, CII, NCCI on Lean Six Sigma.

Prior to that, he worked as General Manager/ Six Sigma Master Black Belt at Reliance Industries Ltd, Hazira. He successfully delivered six sigma deployment, training and project coaching at many levels. He has worked and coached various projects covering improving efficiency, yield improvement, quality improvement, equipment reliability, machine up-time, inventory reduction, effluent load reduction, HR, finance, and reduction in variable cost. As a facilitator of Quality Circle, he has won awards at the state, national and international level. He was awarded as best trainer for conducting Six Sigma training programs at various levels in year 2003 & 2004. Two Six Sigma projects were awarded by QualTech at National level and two projects were awarded with Silver and Gold medal at ASQ Team excellence at international level. Prior to that he was involved in erection, commissioning and manufacturing of Polyester Staple Fibre projects ( DuPont, Neumag, Zimmer technology ) at Patalganga and Hazira sites.

Prior to Reliance, Jagadish has worked at Orissa Synthetics Ltd, Indian Acrylics Ltd and Consolidated Fibres and Chemicals Ltd. in Manufacturing, Projects, Quality Assurance and Customer Technical Services functions.
Selected Accomplishments:

• As a Black Belt, Jagadish completed 6 projects with savings around 10.5 crores ($105 million) to the company. This included projects on yield improvement, quality improvement, machine availability and reduction in variable cost. The yield improvement project was awarded as one of the best six sigma projects in year 2001 in complex level.
• As Six Sigma MBB, Jagadish guided and coached more than 500 projects both in Manufacturing and Service Sector
• Trained more than 300 Green Belts, 100 Black Belts, and 3000 people in general awareness of Six Sigma.
• Established Lean, Six Sigma ,BPMS (Business Process Management System), BSC (Balanced Score Card) and integrated with Quality Management System and Business Excellence Models.
• Deployed 5S, TPM &TQM Concepts at various organizations.
• Worked in various Business Excellence Models (Malcolm Baldrige/ RBNQA, EFQM /CII-EXIM & Deming Awards )
• Awarded “Best Trainer” in years 2003 and 2004
• For significant achievement in the field of Quality, Jagadish’s Biography got a place in ‘Morques Who’s Who of the World’

Education:
Degree in Textile Technology from Technological Institute of Textile in Bhiwani, India, securing fifth position in the university

Masters in Business Administration from South Gujarat University in Surat, India, securing first position in the university and awarded a gold medal from the State Governor for academic excellence during M.B.A studies

PhD in Quality Management from Yorker International University, USA

Centre Coordinator for National Centre for Quality Management (NCQM), Delhi and NCR

Member of ASQ, Six Sigma Forum, All India Management Association, and AOTS-Japan

Certified Six Sigma Black Belt from ASQ, QCI & QIMPRO , Master Black Belt from ISI.

Certified on World Class Manufacturing (WCM) & Lean by Confederation of Indian Industries (CII)

Certified by AOTS, Japan on Quality Management

Member of review board, ASQ Press Publications & ASQ Six Sigma Black Belt Certification

George Eckes (25+ years experience)
Expertise:
Six Sigma Consultant, Instructor, and best-selling author, who was a part of the core consultant team that helped GE launch Six Sigma in 1996. His recent clients have included Cisco, Hewlett Packard, J. P. Morgan Chase, Wells Fargo, Volvo, Molex, Inc., Household Retail Services, Household Consumer Lending and Park Nicollet Healthcare. His consulting firm has assisted clients generate over $50 million in cost savings in the last year alone. The last 9 clients of Eckes & Associates, Inc. have generated over seven figures ROI in year one. George has appeared on both CNBC and ABC’s World News Now.
Currently:
Founder, President, and Chief Executive Officer of Eckes & Associates, Inc. (EAI), a Colorado-based consulting group specializing in results driven continuous improvement, six-sigma training and implementation, organizational development and managing change. In 2003, he was chosen Honorary Chairman for President Bush’s Business Advisory Council. He received a National Leadership Award for his advice to make the U.S. economy a more pro-business environment.
Education:
1976 – University of Notre Dame – Psychology, B.S., 1977 – Eastern Michigan University, M.S., Certified Psychologist in State of Michigan through August 2006.

In 1996 he joined GE Aircraft Engines USA as a Six Sigma Black Belt.  While at GE he received his Six Sigma training from Dr. Mikel Harry’s team in Phoenix, Arizona.  He was certified & promoted to a Master Black Belt in 1997 and served two years in Singapore as a Master Black Belt educating and building an international team dedicated to disseminating Six Sigma teaching across all of GE’s businesses in Southeast Asia.  In 1999 he was promoted to General Manager of GE Engine Services, McAllen, Texas USA.  Through the implementation of Six Sigma techniques and the leverage of the NAFTA agreement he transferred business from the USA to Mexico.  In 2001 he was promoted to President and General Manager of GE On Wing Support (an organization with ten locations around the globe specializing in trouble shooting aircraft engines) headquarters in Cincinnati, Ohio, USA.

Mr. Galal directed all of his operations and businesses with Six Sigma methodology and teaching, yielding impressive results in bottom line profit and customer satisfaction.
Currently:
He has been teaching Six Sigma Deployment to Business Leaders at the School of Business , Economics and Communication Institute of Quality Management at the American University in Cairo & currently consulting in The Kingdom of Saudi Arabia.

Eric Maass (29 years experience)
Expertise:
Six Sigma Lead Master Black Belt / Master Instructor, author of Motorola's first published Six Sigma articles on the focus on variance reduction as one of the originators of Six Sigma Methodology ("A Strategy for Reducing Variability..." and "System Moments Method for Reducing Fabrication Variability", both published in 1987). Eric developed and patented a novel multiple Y statistical optimization approach, Yield Surface Modeling; all 60 products developed using Yield Surface Modeling have been "first pass successes", with high yield. Eric has developed  Motorola's Six Sigma Black Belt, Design For Six Sigma, Digital Electronics and Wireless Communication courses, and coaches Master Black Belts, Black Belts and teams in both DMAIC problem solving and Design for Six Sigma.
Currently:
Director and Lead Master Black Belt, Design for Six Sigma,  Motorola Corporate Quality Office
Education: 
PhD in Industrial and Management Systems Engineering (2008), M.S. in Chemical and Biomedical Engineering from Arizona State University (1982)